These principles describe the standards to which all advocacy services in Knowsley are delivered:
Clarity of Purpose
The advocacy service has clearly stated aims and objectives.
Independence
The advocacy service is structurally independent from statutory organisations and preferably from all service provider agencies.
Putting People First
The advocacy service ensures that the wishes and interests of the people it advocates for direct advocates’ work.
Empowerment
The advocacy service supports self-advocacy and empowerment through its work.
Equal Opportunity
The advocacy service has a written equal opportunities policy that recognises the need to be pro-active in tackling all forms of inequality, discrimination and social exclusion.
Accessibility
Advocacy is provided free of charge to eligible people.
Supporting Advocates
The advocacy service ensures that advocates are prepared, trained and supported in their role with opportunities to develop skills and experience.
Accountability
The advocacy service has in place systems for the effective monitoring and evaluation of its work.
Confidentiality
The advocacy service has a written policy on confidentiality, stating that information known about a person is confidential to the scheme.
Complaints
The advocacy service has a written policy describing how to make complaints or give feedback about the scheme or about individual advocates.
